Business - Customer Service Unit 2 Task 1 - 2085 Words

Unit 2 Task 1 Costumer Service Introduction In this task I will be looking at costumer service and the affects it has on businesses. I will be looking into the Morrison’s organisation who is the UK’s fourth largest food retailer with over 400 stores. There business is mainly food and grocery where costumers go for their weekly shop. Every week nine million customers pass through their doors and 132,000 colleagues across the business work hard each day to deliver great service to them. Morrison’s started in 1889 by William Morrison who started from a stall in a Bradford market came to the inspiration to innovate and lead the way in supermarket retailing. http://www.morrisons.co.uk/corporate/About-us/Company-history/ Customer†¦show more content†¦If a business didn’t have any costumers to buy there products or services then the business just wouldn’t survive. So this is why they have to give good costumer service so they can keep getting repeat business from the costumers. http://www.t oolingu.com/definition-900160-11811-external-customer.html Why is customer service important? Customer service is important because if it wasn’t put in place in any of the business out there then this will affect the businesses profit margins as well as their business image. This is why businesses need to meet the wants and needs of all their costumers as they are the ones that make your business work. If costumers didn’t buy any products or services then the business wouldn’t work as they wouldn’t make any profit. Methods that can be used to improve customer service A business can improve on customer service by training their members of staff to give good quality costumer service but the employee would have to find out the needs and wants of their costumers. An example In Morrisons for improved costumer service would be they train new employees before they start work in there new job so they will do all the relevant training to give good costumer service to their costumers so they would teach the staff to help the costumers out and this training process takes between 8-10 hours. Another exampleShow MoreRelatedNando`S Marketing Mix958 Words   |  4 PagesQuestion 1 1.1 (1) The cost varience report is a listing of allowable expenses compared with the actual expenses incurred. (2) The actual unit cost is the cost of producing a single products or unit measure of output or service. The budget unit cost is a plan or forecast, of a single unit measure of output or service. The conclusion is that the cost of goods and services is more expensive. 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